Frequently Asked Questions

Custom Orders?

Almost all of our products and designs can be custom made for your needs! We would love to work with you to customize a personal or large group order. If you are looking for a product or school not listed, or would like to create a new design for a mass order, please contact us directly to begin the process. You can email us at info@shoprecessapparel.com or direct message us on Instagram. 

Where is the rest of my order?

If you ordered multiple items and only received a portion of your order, don't worry. The rest of your order is most likely on its way. Some of our items are fulfilled by a third party, who handles shipping those items to our customers and will arrive in a different package then the rest of your order.

Please allow up to two weeks from the date of your order until shipping confirmation is sent to you. We often fulfill orders sooner than that, but can occasionally get backed up on orders during our busy season. If more than two weeks have passed, please contact us.

My order is over $150. Why am I being charged for shipping?

A few of our items are made to order and fulfilled by a third party so that we can offer more designs for more schools. If your order includes one of these items, it is still eligible for shipping costs, even if your total order value is over $150.